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Software support agreement is an integral and essential part of an investment made to calibration software. In fact, one should not even consider a calibration software purchase without taking into consideration software maintenance and support issues. The larger the calibration investment is and/or the longer the customer expects to have the calibration system operational and in use, the more important it is to consider investing in a support agreement.

What is a software support agreement? A software support agreement is typically a fixed-fee fixed term or automatically renewed service agreement where the customer is entitled to receive certain specified services for certain specified software during the term of the agreement for a fixed fee, which services typically include provision of software updates and helpdesk support.